Policies and Procedures: Nannys and Baby-sitters
For the well being of your child, as well as our sitters, before the first booking, we require you to complete an enrollment packet, which includes the following:
Arrival and Departure
NANNY CAN sitters will arrive 10 minutes prior to the booking time, at no extra cost to you, in order to go over any special requests you may have for your child/children. We ask that you respect the Sitters’ needs by abiding by the designated time of your return. This is due to the fact that some of our sitters are chosen for your specified times according to their availability. However, we understand that situations may arise and we ask that you inform the sitter if you will not be able to return at the agreed upon time. Should you arrive later than 15 minutes past the booked time, a further hour will be charged. We are available for bookings during the office hours of 9-5pm, our cell phones are on 24hr a day, but are primarily used in case of an emergency. Bookings made after hours may incur a fee.
NANNY CAN charges a driving surcharge determined by distance from our office. Call our office to inquire.
Our open door policy invites you to check in any time and also allows NANNY CAN managers to stop by during a booking in order to ensure that all requirements are being met to keep your child/children safe and happy. No other visitors are allowed inside the house while NANNY CAN is in attendance, unless you notify the nanny. So if Grandma or the Bug Man are coming over, be sure to notify your Nanny ahead of time.
Our sitters will only feed your child/children foods that have been pre-approved by you and will not bring in or order any foods that have not been first discussed with you.
Play and Exercise
We know that children need to be active and our sitters are there to interact with the child/children. Should you require us to pick up or drop off your child/children anywhere, you will be responsible for providing car seats and pay for mileage at $.36/mile unless it is your vehicle. However a transportation waiver is still required in all cases. Also, we welcome any input from you regarding specific music, games, videos, and activities you would like for us to utilize while interacting with your child/children. * WE DO NOT SWIM WITH CHILDREN.
We ask that payment be made at the time of booking in the form of Visa, Master Card, American Express, or a Debit card. If you choose to use your credit card there will be a percentage charged. Once a set schedule is established, however, we will accept cash or checks – in a sealed envelope, checks, must be made payable to NANNY CAN, LLC, with a credit card number on file, and given to the sitter on the last scheduled day of the week when the Time Sheet is signed. (Our schedules run Monday – Sunday.) If bills are not paid in a timely manner, a late fee will be incurred and the credit card number on file will be charged. If there are any disputes regarding payment the matter will be taken to court and you will be responsible for court costs and legal fees. Mileage will be charged at our discretion, mainly for Walton county. If you choose to use a credit card, there is a 3-5% charge depending on type of card used. We will only accept checks from locals.
If you decide to cancel a booking, we require at least a 24-hour notice otherwise a fee will be charged at our discretion. During the summer months once a booking has been made, it cannot be cancelled, as our nannys are at a premium and we have probably turned people away to fill your booking.
We at NANNY CAN are committed to a nonviolent policy as set forth by the state of Florida. Our sitters will never discipline by using methods which are severe, humiliating, or frightening and will never withhold food, toilet privileges, rest, or any form of physical punishment.
We strongly believe in positive reinforcement and logical discussion to achieve good behavior of children. We communicate to children the importance of respect for themselves, others, and property. Should a situation arise in which a sitter is not able to control your child/children by these methods, only then will you be contacted. If the situation requires your return home, you will be responsible for the full booking fee.
Unlike daycare and schools, we will care for your child even throughout illness. However, should you be out, you may be contacted to return if:
We enforce these guidelines for the protection of your child/children as well as our sitters. If you feel your child/children have been harmed in any way, you must notify us within 24 hours.
The following guidelines will be enforced with regard to medications for your child/children:
In the event of a medical emergency, our sitters will call 911 before calling you. Should there be any other type of emergency, we will first consider the safety of your child/children before notifying you.
Holidays are difficult to staff for and due to this fact, we will charge time and a half for the following:
Use of Sitters
We cannot allow any of our sitters to accept offers to work in any capacity except through NANNY CAN. Our sitters are aware of this clause and have signed contracts agreeing not to accept any offers that have not first come through NANNY CAN at the risk of losing their positions on our referral list and possible legal actions against both you and themselves. We must ask that you not ask sitters for any personal information directly, but go through NANNY CAN, LLC instead.
Forms of Payment
If you are visiting from out of town and need a babysitter, we only accept Visa/ MasterCard/American Express or cash up front (Minimum of 5 hours plus 5 hours deposit to hold should you return over the 3 hours).
If you are a local, we will hold a credit card number on file for you. At the end of the week, we will charge the card (incurs a 3-5% service fee), or you can write a check for the services.
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